Privacy Policy

Welcome to Betsuna Casino (betsuna.fi), operated by ProgressPlay Limited and licensed by the Malta Gaming Authority and the UK Gambling Commission. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit our website, register an account or use our services from Finland. By accessing Betsuna Casino, you acknowledge that you have read and understood the terms outlined below.

This policy is effective as of 2026 and applies to all visitors, registered players and prospective customers. It is drafted in compliance with the EU General Data Protection Regulation (GDPR), the Finnish Data Protection Act (Tietosuojalaki) and applicable gambling regulations in Malta and the United Kingdom.

1. Data Controller

The data controller responsible for the processing of your personal data is ProgressPlay Limited, the operator of Betsuna Casino. All privacy-related enquiries should be directed to our customer support team, available 24/7 via live chat or email in English.

2. Information We Collect

To provide a secure and compliant gambling environment, Betsuna Casino collects the following categories of personal information:

Identification data: full name, date of birth, gender, nationality and government-issued ID documents required for KYC verification.
Contact data: residential address, email address and telephone number.
Financial data: payment method details such as Visa, MasterCard, PayPal, Neteller, Skrill, MuchBetter, Paysafecard, Neosurf, Trustly, Apple Pay, Payz and bank wire information, as well as transaction histories.
Account data: username, hashed password, currency preference (EUR, USD, GBP) and language settings.
Gameplay data: bets placed, games played, session duration, wins, losses, bonus usage and self-imposed limits.
Technical data: IP address, device identifier, browser type, operating system and cookie data.
Marketing preferences: consent to receive promotional materials and your communication choices.

3. How We Use Your Information

We process personal data for the following lawful purposes:

To create and maintain your player account at Betsuna Casino.
To verify your identity, age and source of funds (KYC/AML obligations).
To process deposits and withdrawals, with pending times of 1–5 days and weekly limits of EUR 3,000.
To deliver casino services, including slots, live casino, sports betting and progressive jackpot games from providers such as NetEnt, Evolution Gaming, Pragmatic Play, Play'n GO and others.
To grant and manage bonuses, such as the 100% up to £100 + 50 Free Spins welcome offer.
To prevent fraud, money laundering, collusion and other illegal activities.
To comply with regulatory obligations imposed by the UKGC, MGA and Finnish authorities.
To enforce responsible gambling tools, including deposit, loss, wager, time/session and reality-check limits, cool-off, self-exclusion and Gamstop participation.
To communicate service updates, security alerts and, with your consent, marketing offers.
To improve our website, analyse user behaviour and personalise content.

4. Legal Basis for Processing

Under the GDPR, we rely on the following legal grounds: performance of a contract (your Terms and Conditions with Betsuna Casino), compliance with legal obligations (AML, gambling licensing), legitimate interests (fraud prevention, site security), and consent (marketing communications and non-essential cookies).

5. Cookies and Similar Technologies

Betsuna Casino uses cookies and similar tracking technologies to ensure the site functions correctly, remember your preferences, analyse traffic and deliver targeted advertising. You may manage your cookie preferences at any time through your browser settings or our cookie banner. Disabling certain cookies may limit website functionality.

6. Sharing of Personal Data

We do not sell personal information. We may share data with carefully selected third parties, including:

Game providers and platform partners to deliver gaming content.
Payment service providers to process transactions.
Identity verification and AML screening agencies.
Regulatory bodies, including the UK Gambling Commission, Malta Gaming Authority and Finnish authorities upon lawful request.
Gamstop and other self-exclusion registers.
Affiliate partners (Venture Affiliates) on an aggregated, non-identifying basis.
IT, hosting, customer support and analytics providers acting as data processors.

All third parties are contractually bound to safeguard your data and process it only for specified purposes.

7. International Data Transfers

Some recipients may be located outside the European Economic Area. Whenever data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Data Security

Betsuna Casino employs 128-bit SSL encryption, firewalls, secure data centres, access controls and regular security audits to protect personal information from unauthorised access, alteration, disclosure or destruction. While we apply industry-leading measures, no transmission over the internet can be guaranteed to be 100% secure.

9. Data Retention

We retain personal data for as long as your account remains active and for a minimum of five (5) years after closure, as required by anti-money laundering and gambling regulations. Marketing preferences are retained until you withdraw consent. After the retention period expires, data is securely deleted or anonymised.

10. Your Rights

As a player residing in Finland or the EU, you have the following rights:

Right to access your personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure ("right to be forgotten"), subject to legal retention requirements.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent at any time without affecting prior lawful processing.
Right to lodge a complaint with the Finnish Data Protection Ombudsman (Tietosuojavaltuutettu).

To exercise any of these rights, please contact our 24/7 support team via live chat or email.

11. Responsible Gambling and Privacy

Betsuna Casino is committed to player protection. Personal data may be processed to enforce responsible gambling tools such as self-exclusion, deposit limits, loss limits, wager limits, time-out, reality checks and self-exclusion via Gamstop. Information related to responsible gambling measures may be shared with regulators and recognised support organisations.

12. Minors

Our services are strictly intended for individuals aged 18 or older. We do not knowingly collect personal data from minors. If we become aware that data has been collected from an underage user, we will close the account and erase the information without delay.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology or our business practices. The latest version will always be available on betsuna.fi with the effective date clearly indicated. Material changes will be communicated to registered players via email or on-site notice.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, please reach out to Betsuna Casino customer support, available 24/7 in English via live chat on betsuna.fi. We are committed to addressing your enquiries promptly and transparently.